Category Archives: rental car

2016 Ford Shelby GT-H celebrates 50 years of Rent-A-Racers

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The 2016 Ford Shelby GT-H debuts at the New York Auto Show to celebrate 50 years of Rent-A-Racers with Hertz. The latest one packs sharper handling, a mean body kit, and a cat-back exhaust.

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2016 Ford Shelby GT-H celebrates 50 years of Rent-A-Racers originally appeared on Autoblog on Mon, 21 Mar 2016 18:30:00 EST. Please see our terms for use of feeds.

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Enterprise working with renter’s insurance to cover $47k Mustang stolen from its lot

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There was more than a bit of public indigence following the recent story of Enterprise Rent-A-Car billing a customer $47,000 to replace a Ford Mustang GT Convertible stolen from a Nova Scotia lot. To recap: Kristen Cockerill rented the Mustang for two days, returned it to the lot on a Sunday and left the keys in a secure dropbox only for Enterprise employees to find the car gone the next day.

Despite Enterprise policies stating that customers are responsible for vehicles dropped on off-days, the company has admitted that the situation could've been handled a bit better.

In a recent statement, Enterprise has backed off the big-bill story, and claims to be working with Cockerill and her insurance company to resolve the issue. Further, the Enterprise general manager overseeing Nova Scotia has spoken with the harried renter, and apologized "for the way this claim was handled during the last few months."

Enterprise maintains that it is now examining the process by which it communicates with customers, especially in extraordinary circumstance like these, we'd expect.

Enterprise working with renter's insurance to cover $47k Mustang stolen from its lot originally appeared on Autoblog on Sat, 11 Jan 2014 19:47:00 EST. Please see our terms for use of feeds.

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Enterprise customer billed $47k for Mustang stolen from rental lot

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A weekend rental of a Ford Mustang GT Convertible sounds like a nice, relaxing way to burn some gas, but one Nova Scotia woman's two-day rental is turning into a months-long headache. In early October, Kristen Cockerill picked up the Mustang from Enterprise Rent-A-Car, and she returned it the following day as stipulated by the rental contract. Unfortunately, she dropped the car off on a Sunday - a day on which the particular Enterprise office is closed - and the car ended up being stolen overnight.

Now, two months later, CBC reports that Cockerill received a bill from Enterprise for the full replacement of the car totaling $47,271 (a base 2014 Mustang GT Convertible currently costs $40,349 in Canada). As it turns out, the fine print in the contract says that the renter is responsible for cars dropped off after hours until it can be inspected the next business day - this is also reflected on the key drop seen in the news report video, which states "vehicles returned after hours are the responsibility of the renter until inspected on the next business day."

It's not clear how much, if any, of that amount Cockerhill will be responsible for once her insurance company gets involved, but if the insurance company refuses to pay, Enterprise will bill the amount to the credit card she provided during her rental. While this ordeal is far from over for Cockerhill, it's a good reminder for the rest of us to always read the fine print.

Enterprise customer billed $47k for Mustang stolen from rental lot originally appeared on Autoblog on Sun, 05 Jan 2014 15:19:00 EST. Please see our terms for use of feeds.

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